Existing Customer

Welcome back, Acorn users. Read below to learn how to keep your life-changing lift in top condition with Acorn’s award-winning customer service, unique Acorn Club customer portal, and affordable cover options.

Existing Customer Header

Welcome back, Acorn users. Read below to learn how to keep your life-changing lift in top condition with Acorn’s award-winning customer service, unique Acorn Club customer portal, and affordable cover options.

Great News! New Contact Option

We would love to hear your feedback regarding your Acorn Stairlift!

Acorn Club is now the fastest way to contact us. Sign into your Acorn Club account and select the ‘Contact’ button to send a message instantly to Acorn.

With an Acorn Club account, you can view all of your stairlift information in one place. You also have the ability to purchase a cover for your stairlift, view invoices, contact a stairlift representative, schedule a service visit and more. We have implemented this helpful tool to assist Acorn Stairlifts owners in staying organized and connected.

Acorn Club Phone Image
Acorn Cover Options

Acorn has a dense network of stairlift technicians and installers who ensure comprehensive service throughout Canada.

Our Acorn cover options allow all of our customers to get their stairlift protected in the case of a breakdown or any stairlift service situation.

Cover Option Information
Maintenance & Repair

Maintenance and aftercare are top priorities at Acorn. Should anything be wrong with your stairlift, our 24/7, 365 days a year customer service is always there to provide you with the assistance you need.

If there is anything wrong with your stairlift, our customer service is ready to help and advise you.

TOLL-FREE: 888-228-3335
Complaints

Our Acorn Service Team has its eyes set on providing a comfortable and quality installation and service experience. However, if you are not satisfied with our service or your needs have not been met, please send us a message and we’ll take care of your problem shortly.

Filing a Complaint

Recommend a Friend

Customer Recommending Friend

Recommend Acorn stairlifts to your acquaintances and friends. In appreciation for introducing a friend and helping someone you know, we will send both you and the new owner a monetary reward with our compliments if they go on to buy or rent a stairlift from Acorn.

Discover how you can earn cash with our Recommend a Friend initiative